Quality Manager
Position SummaryG+D is seeking a dynamic Quality Manager to lead our Quality Team in Twinsburg, Ohio, specializing in credit card manufacturing.
As the Quality Manager, you will be responsible for driving the continuous improvement of product and process quality while ensuring high levels of customer satisfaction.
Key Objectives Lead and supervise the Quality Team, ensuring end-to-end quality in ePayment card manufacturing.
Drive Customer Satisfaction through KPIs and customer feedback mechanisms.
Implement and enforce Quality methodologies (FMEA, 5Why, 8D, etc.
) to improve root cause analysis and permanent corrections.
Support the Operational Organization with data-driven statistical methods (Control Plan, SPC, etc.
) to improve process control.
Manage customer onboardings, product transfers, and new product ramp-ups effectively.
Monitor customer satisfaction and act as the customer interface for quality issues.
Execute monthly KPI reviews focusing on Customer Complaint Avoidance and Cost of Non-Quality (CONQ) reduction.
Maintain and further develop integrated management systems such as ISO 9001/14001/45001.
Spearhead top-down quality cost reduction projects in Cardbody Manufacturing.
Execute risk analyses to identify production and process risks, and implement mitigation strategies.
Foster a problem-solving mindset throughout the organization, developing a culture where Quality belongs to everyone.
Implement action plans based on client satisfaction surveys and the voice of the customer.
Maintain 100% tracking and transparency for non-conformities and customer complaints.
Coordinate Audits.
Initiate Hypercare Phase for key customers and implement extra quality measures.
Required Qualifications Bachelor Degree in Engineering or related field.
5
years of experience in a card manufacturing company.
5
years of experience in a management position, ideally in quality management.
Proven track record in leading and developing teams.
Proficiency in quality and process methodologies such as FMEA, 5Why, 8D, etc.
Understanding of Lean Manufacturing principles.
Ability to work under pressure and adapt to changes.
Excellent communication and emotional intelligence skills.
We look forward to your application! Recommended Skills Auditing Business Process Improvement Communication Customer Satisfaction Emotional Intelligence Failure Mode Effects Analysis Estimated Salary: $20 to $28 per hour based on qualifications.
As the Quality Manager, you will be responsible for driving the continuous improvement of product and process quality while ensuring high levels of customer satisfaction.
Key Objectives Lead and supervise the Quality Team, ensuring end-to-end quality in ePayment card manufacturing.
Drive Customer Satisfaction through KPIs and customer feedback mechanisms.
Implement and enforce Quality methodologies (FMEA, 5Why, 8D, etc.
) to improve root cause analysis and permanent corrections.
Support the Operational Organization with data-driven statistical methods (Control Plan, SPC, etc.
) to improve process control.
Manage customer onboardings, product transfers, and new product ramp-ups effectively.
Monitor customer satisfaction and act as the customer interface for quality issues.
Execute monthly KPI reviews focusing on Customer Complaint Avoidance and Cost of Non-Quality (CONQ) reduction.
Maintain and further develop integrated management systems such as ISO 9001/14001/45001.
Spearhead top-down quality cost reduction projects in Cardbody Manufacturing.
Execute risk analyses to identify production and process risks, and implement mitigation strategies.
Foster a problem-solving mindset throughout the organization, developing a culture where Quality belongs to everyone.
Implement action plans based on client satisfaction surveys and the voice of the customer.
Maintain 100% tracking and transparency for non-conformities and customer complaints.
Coordinate Audits.
Initiate Hypercare Phase for key customers and implement extra quality measures.
Required Qualifications Bachelor Degree in Engineering or related field.
5
years of experience in a card manufacturing company.
5
years of experience in a management position, ideally in quality management.
Proven track record in leading and developing teams.
Proficiency in quality and process methodologies such as FMEA, 5Why, 8D, etc.
Understanding of Lean Manufacturing principles.
Ability to work under pressure and adapt to changes.
Excellent communication and emotional intelligence skills.
We look forward to your application! Recommended Skills Auditing Business Process Improvement Communication Customer Satisfaction Emotional Intelligence Failure Mode Effects Analysis Estimated Salary: $20 to $28 per hour based on qualifications.
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