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Customer Order Management Representative


Location: Twinsburg, OH 44087
Pay: $14.
50/hour
SHIFT HOURS: Monday through Friday 11am to 7:30pm
TRAINING: 2 weeks, Monday through Friday 10am to 4pm

Job Description:

oDemonstrates basic knowledge of business practices and procedures, products, services and systems
oTakes and processes orders by telephone, internet and correspondence from customers and reps
oProvides order status and pricing information to customers
oIdentifies routine problems
oUnderstands basic problem escalation procedures
oUnderstands and differentiates basic products and services to meet customer requirements
oExtensive phone communication experience, customer service environment experience
oPrevious experience preferred oKnowledge of Microsoft (MS) Office to include Word, Excel and Outlook

MUST HAVES:
- Good communication skills
- Good customer service skills
- Able to prioritize and complete multiple tasks
- Previous customer service helpful
- Be able to work flexible schedule
- Ability to navigate easily on PC
- 2-4 Years Experience

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